June 5, 2017 John Tough

If you have worked with me for more than a few days, you know my two favorite questions to ask when I am trying to better understand a situation are: “What surprised you about [x]?” and “What will surprise me about [y]?” I love these questions because if they are answered well, the conversation is engaging, insightful, and educational. If approached well, the questions allow the answering individual to display a combination of empathy and EQ, as well as capability to handle what can be a non-linear progression. And, while these questions are great to ask others, sometimes they are…